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Haverhill MA business portal
Analysis Articles Business portals Case study City government Municipal government

Bringing the personal touch to government portals

Personalization of Government to Business portals is often seen as the silver bullet in building and managing the relationship with business owners and start-ups. Its natural for government to gravitate towards personalized portals when there are plenty of businesses in their jurisdiction and their digital expectations grow to demand a personal end-to-end experience online. There’s […]


by Gavin Atkinson • December 28, 2017
Analysis Articles Business portals Case study Digital strategy

Niche Government to Business portals: Part 3

Apologies for the delay in this final article in my series on specialized Government to Business portals. I’ve been away on my annual vacation with my family. Back on board now and ready to help you again! Switzerland is another great example of how governments worldwide are better managing their risk exposure and fast tracking […]


by Gavin Atkinson • December 19, 2017
Analysis Articles Case study Digital strategy

Niche Government to Business portals: Part 2

Last week I explored the concept of niche Government to Business portals before looking at Ontario’s Export portal. That was an example of what to avoid if going down the path of a niche Government to Business portal. But this week I’m going to take you in a different direction: when a government delivers a […]


by Gavin Atkinson • November 28, 2017
Government niche specialized export portals: what works, what doesn't?
Analysis Articles Case study Digital strategy

Niche Government to Business portals: Part 1

I’m a strong advocate of Governments embracing a customer-centric portal, bringing together  everything a business needs in your jurisdiction to start, grow and employ. It’s fantastic for your businesses as it makes it easier to navigate government and when done right saves them time and money.   Better yet for government leaders, when you make […]


by Gavin Atkinson • November 16, 2017