Blog Column

Showcase blog posts in a classic column arrangement

Simon Fisher from Australia's government to business portal, Business.gov.au

Podcast episode 12: Interview with Simon Fisher of Business.gov.au

by Gavin Atkinson • November 17, 2018

The Australian Government’s business portal has been led through massive customer centric change the past 10 years by Simon Fisher. In this episode Gavin interviews Simon and covers off some great insights including among many things: The practical steps taken to convert complex content and concepts into plain English quality content for businesses How important […]


Podcast episode 11: US Federal reform & digital front doors - Farmers.gov

Podcast episode 11: US Federal Reform and digital front doors: Farmers.gov

by Gavin Atkinson • October 15, 2018

In the third and final part of Gavin’s analysis into the US Federal Government’s Reform Plan and its impact on digital Government to Business service delivery, he delves into the template for the Federal Government’s digital front door strategy: Farmers.gov The change in direction toward customer-centric digital front doors to government, coupled with a wide […]


US Federal reform and digital capability development

Podcast episode 10: US Federal Reform and digital capability development

by Gavin Atkinson • September 21, 2018

After looking last episode at the US Federal Government’s Reform Plan and its changes to digital Government to Business service delivery, this week Gavin looks at the broader digital capability improvements proposed. From a research institute sounding like its sprung out of a super hero comic, to the gritty facts of evidence based decision making […]


US Federal reform & its impact on Government to Business digital service delivery

Podcast episode 9: US Federal Reform and its impact on Government to Business

by Gavin Atkinson • September 13, 2018

The White House’s recent Reform Plan to transform government has many implications for anyone in the US Federal Government space dealing with digital Government to Business service delivery. That said the directions being taken are equally of interest for those in American state and municipal governments and even jurisdictions outside the US. Its plans for […]