Blog Column

Showcase blog posts in a classic column arrangement

Wafer thin government portals

Are wafer thin government portals ok?

by Gavin Atkinson • August 15, 2017

This week Jamaica launched its whole of government portal at www.gov.jm. Generally speaking wafer thin government portals don’t work. They raise expectations among customers and government leaders which is rarely met, they shine a light on a disjointed customer experience and they all too often ignore customer needs. That said they’re an important step for […]


As Freddie so perfectly said it, "Another one bites the dust"

Another one bites the dust: New South Wales junks single government website

by Gavin Atkinson • July 27, 2017

Recently I discussed Australia’s Digital Transformation Agency’s decision to junk the idea of a single government website at .GOV.AU. Well a few months later New South Wales, Australia’s most populous state government, has done exactly the same. In the words of the CIO New South Wales CIO Damon Rees announced the decision at the Australian […]


Betting all in

Risky business: betting “all in” on Government to Business ICT risk management

by Gavin Atkinson • June 14, 2017

Last year Australia had a massive Government to Citizen ICT blunder that quickly saw trending on Twitter the hashtag #CensusFail. Despite a $55m government contract to deliver a web solution for Australia’s census capable of dealing with double the number of server requests, the system flatlined with millions of Australians getting this message: I don’t […]


Oregon outdoors

5 Key lessons: Content strategy vs Domain strategy

by Gavin Atkinson • May 17, 2017

Portland’s Development Commission announced its rebranding to Prosper Portland this week. But the bigger story is the relaunching of its dedicated website for the athletic clothing and outdoors industry. You don’t get more niche then that! But the question for Government to Business organizations is… will that approach work for us? Join me as I dig […]