Blog Column
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Podcast episode 13: US Government Shutdown – a website disaster
As the United States enters its third week of shutdown, how are its Government to Business websites reacting? Some have their act together but others are a complete disaster – both in the short term and long term impact. And of course there is a hidden victim from the shutdown that is going to reduce […]
Podcast episode 12: Interview with Simon Fisher of Business.gov.au
The Australian Government’s business portal has been led through massive customer centric change the past 10 years by Simon Fisher. In this episode Gavin interviews Simon and covers off some great insights including among many things: The practical steps taken to convert complex content and concepts into plain English quality content for businesses How important […]
Podcast episode 11: US Federal Reform and digital front doors: Farmers.gov
In the third and final part of Gavin’s analysis into the US Federal Government’s Reform Plan and its impact on digital Government to Business service delivery, he delves into the template for the Federal Government’s digital front door strategy: Farmers.gov The change in direction toward customer-centric digital front doors to government, coupled with a wide […]
Podcast episode 10: US Federal Reform and digital capability development
After looking last episode at the US Federal Government’s Reform Plan and its changes to digital Government to Business service delivery, this week Gavin looks at the broader digital capability improvements proposed. From a research institute sounding like its sprung out of a super hero comic, to the gritty facts of evidence based decision making […]
