Our managing director, Gavin Atkinson, has helped:
- National and state governments
- Government organizations in Australia, the United Kingdom, Canada and Asia
- By specializing in government organizations delivering to business
Analysis of business customer research to identify strategic opportunities for change
Review and identification of short, medium and long term opportunities for improvement
Strategic vision for whole of government business customer service delivery channels
Whole of government business customer account and identity management strategy positioning
Whole of government digital strategy for business customers and roadmap for delivery, including channel management
Whole of government identity and branding strategy for Government to Business offering and customers
How Gavin adds value
With his global experience and expertise, Gavin can make a big difference to your Government's digital service delivery to business.
- Experienced in developing whole of government and organization level strategy for government’s delivery of services to business
- Independent healthchecks against your existing strategy including analyzing problem areas and issue resolution
- Flagging new strategic opportunities since initial strategy documentation was developed
- Skilled interviewer with senior executives, operational management and staff at the coalface of operations
- Wide engagement spread builds a holistic picture of issues and opportunities for improvement
- Highly experienced facilitating workshops across stakeholders
- Through our Government to Business Community we help you identify how you compare against peers and market leaders
- Our G2B Benchmarking solution helps identify actionable steps you can take to improve your position, learning from others' lessons
CHANNEL MANAGEMENT BENEFITS REALIZATION
- Helping governments achieve internal savings with a holistic approach to channel management strategy for business customers
- Our roadmapping experience helps your organization to realize the benefits from channel migration and management, re-investing savings to further improve the digital channel and customer experience
CUSTOMER EXPERIENCE & INSIGHTS
- Skilled and experienced in:
- Reviewing customer insight and intelligence – including web analytics and customer research
- Providing recommendations on customer insight strategy, aligning with your organization’s strategic direction
- Identifying customer value – We’ve helped identify over $250 million worth of time and money savings to business across governments
On top of consulting, Gavin is also available to support your governance board.
With over 20 years expertise helping governments worldwide, he's ideally positioned to provide your board with expert independent advice.
There's always a real risk that your operational management may just be putting up the easiest solution for them.
By having an external authority on board you can feel more comfortable that the team can be challenged to deliver above and beyond their current level. Get in touch to learn more.
We work closely with our government clients to act as a true partner in your journey.
We’re not there to create more work for ourselves. In fact we demonstrate our success by empowering governments to improve and drive impactful change.
We focus on how we can help your situation as effectively as possible.
On each engagement we’ll work with you to ensure your strategic outcomes and objectives for the engagement are clear.
Looking for flexibility? We provide options so you can choose the value you want to achieve.